Commentary

How can real-time personalisation drive your CX strategy?

Digitalisation shouldn’t just be limited to processing automation – it can significantly improve customer experience.

Commentary

How can real-time personalisation drive your CX strategy?

Digitalisation shouldn’t just be limited to processing automation – it can significantly improve customer experience.

Commentary

A Pink Pandemic Recovery Plan

The Pink Pandemic has taken an incredible toll around the world. According to the World Economic Forum’s Global Gender Gap Report, at our current trajectory, East Asia and the Pacific (including A/NZ) will take another 168 years to close the gender gap — which means we will not see gender parity in our lifetimes.

Commentary

Fit For the Post-Pandemic Future: Driving Employee Engagement Through an Intergenerational Lens

Thanks to the COVID-19 pandemic, hybrid work arrangements have become the norm globally for organizations across industries. Locally, a strong majority of Singapore companies (78%) are leaning towards maintaining a hybrid schedule, according to recent data from Milieu Insight. At the same time, employees are far less enthusiastic about going all-in on one work environment, with only 12% prefer working from the office all the time and only 10% wanting to work remotely full-time.

Commentary

Will your next wealth relationship manager be a machine?

Technology-based investment solutions can crunch numbers faster than any human, are less prone to emotion-driven decisions and they never sleep. And in many cases, they don’t charge as much as their human competition.

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Greening Asia’s supply chains

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A new realm of possibilities with AI in healthcare

Singapore's healthcare system, like those of all developed countries, is swamped with data. The challenge - and the opportunity - is to use that data to become a more effective premium healthcare provider. This can be achieved through the use of Artificial Intelligence (AI). AI lets medical professionals analyse and derive insights from the huge datasets created by healthcare organisations, a feat that is just not possible for humans.

Commentary

The arm’s length standard must continue to underpin commodity transfer pricing

Recent tax case judgments in commodity-producing countries shine a spotlight on the important commodity transfer pricing challenges that have potential knock-on effects on the trading industry in Singapore.

Commentary

Singapore’s manufacturing industry sets sights on digital transformation

The manufacturing industry has been the engine of Singapore’s economic growth since its inception. In 2018, the city-state was singled out as one of the best positioned countries for Industry 4.0 by the World Economic Forum with manufacturing contributing to 21.9% of Singapore's nominal gross domestic product (GDP).

Commentary

Raising GST for fiscal sustainability

Singapore’s Goods and Services Tax (GST) rate will be raised from the current 7% to 8% on 1 January 2023 and again from 8% to 9% on 1 January 2024, as announced by the Finance Minister in his Budget 2022 speech.

Commentary

Should Singapore firms revamp employees’ healthcare benefits after Covid-19?

COVID-19 has disrupted the workplace permanently. Since the pandemic began two years ago, workers are getting more used to work-from-home or hybrid work arrangements.

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Setting the foundation for success in the commercial real estate sector in Singapore

Across Singapore, every industry has experienced fundamental transformation in the last two years – and the commercial real estate sector (CRE) is no exception.

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Holistic changes needed for the logistics industry to thrive

Over the past few years, e-commerce’s popularity has soared tremendously, as restrictions on mobility drove more and more people to shop online.

Commentary

Open source is critical to the competitiveness of Singapore’s financial services industry

It’s no exaggeration to say that financial services are critical to Singapore’s future prosperity. The country has long punched above its weight in the global financial services industry, serving as a strategic operational base for a huge number of major international organisations to do business throughout Asia. As a result, the sector is responsible for approximately 200,000 jobs and accounts for around 10% of Singapore’s GDP each year.

Commentary

Going green in Singapore - what can businesses expect from the changes in carbon tax policy?

The global climate crisis is worsening and Singapore, a low-lying city state, is particularly at risk.

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Global minimum tax and its potential impact on business planning for MNCs in Singapore

Singapore is a well-known magnet for global hubs, alongside Hong Kong, Ireland and Switzerland, with many multinational companies (MNCs) choosing Singapore as their base for the region.

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Looking ahead to the post COVID-19 supply chain ecosystem in Singapore

Singapore may be a small country, yet it punches high in the following areas – thought leadership, regional leadership, innovation, and determination. It is these same qualities that are required to develop new, more efficient, and effective supply chains.

Commentary