Experts urge role-specific AI pivot over broad training

Adoption alone won't drive productivity, according to one analyst.

Singapore’s push to build practical artificial intelligence (AI) capabilities must go beyond broad training and focus on role-specific, applied skills to ensure workers can use the technology effectively, industry leaders said in response to Budget 2026.

Adoption alone does not automatically translate into productivity gains, said Jessica Zhang, Senior Vice President for APAC at ADP. “Without thoughtful job redesign and practical, role-relevant training, the transition to AI risks widening skills gaps and undermining long-term talent development.

She cited an ADP research where around one in five workers are unsure how AI will affect their jobs. The uncertainty is higher amongst knowledge workers (26%) and those aged 18 to 26 (23%), compared with 9% amongst workers aged 55 to 64.

“Accessible learning pathways, regular exposure to AI, and targeted upskilling that strengthens critical thinking, data literacy, and communication capabilities are likely to deliver greater impact than broad-based training alone,” Zhang added.

Meanwhile, Bee Kheng Tay, President of Cisco ASEAN, said the government’s work with Institutes of Higher Learning and the redesigned SkillsFuture website is a positive step towards a workplace where people, data and AI collaborate seamlessly.

“For businesses, this means reimagining every aspect of work, from the technology that delivers workplace infrastructure and security, to building teams with the right skills and fostering a culture grounded in an AI-first mindset,” Bee said.

“The true value of AI will be realised not by technology alone, but by equipping people to work alongside it,” she added.

The Institute of Singapore Chartered Accountants (ISCA) also welcomes the change, as the government aims to focus on higher-value work.

“Many professionals are excited about AI, but also unsure how to apply it meaningfully in their work,” said Yeow Chung (YC) Song, Co-Chair of ISCA’s AI for AI Taskforce. “For accountants, AI isn’t about replacing judgment.”

“It’s about freeing up time from routine tasks so we can focus on deeper analysis, better advice, and value for our stakeholders,” Yeow added.

Jess O’Reilly, General Manager for ASEAN at Workday, said the demand for AI-related skills has risen across industries, with nearly a quarter of work tasks already capable of being supported by AI using current technologies.

The Budget’s focus on AI literacy comes at a crucial time, where continuous upskilling and stronger AI skills are essential for Singaporeans, she noted.

“The redesigned SkillsFuture website, alongside free access to premium AI tools for workers are welcome initiatives,” O’Reilly said. “Both initiatives will empower workers to build practical capabilities and move up the value chain in their roles, taking on more complex and analytical tasks that will boost job satisfaction.”