S’poreans ready for AI agents in the government: report

Singaporeans are amongst the most willing globally to use AI agents.

The majority of Singaporeans (98%) said that they would use an artificial intelligence (AI) agent to engage with the government, according to a Salesforce report.

The report also found that Singaporeans are amongst the most willing globally—second out of eighteen countries surveyed—to use AI agents to interact with the public sector.

Moreover, top service delivery improvements desired by Singaporeans include simplifying processes to address needs, improving data security, and responding to their needs faster.

Further, respondents prioritised the provision of whole-day access to services (57%), efficient access to government resources (52%), and less-needed steps (50%) when considering using AI agents.

“AI agents represent a revolutionary innovation that will help governments meet citizens where they are; easier access, 24/7 service, and streamlined operations,” said Sujith Abraham, senior vice president and general manager of Salesforce in ASEAN.

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