Etiqa extends support for travel claims after Jetstar shutdown

Customers facing disruptions to Jetstar Asia flights between 11 and 31 July 2025 may submit claims under the Travel Delay Clause of their policy.

Etiqa Insurance Singapore has announced a set of support measures for its travel insurance customers impacted by the impending shutdown of Jetstar Asia.

The insurer is extending goodwill coverage to eligible policyholders, despite airline closure typically being excluded from standard travel insurance terms.

In a media statement, Etiqa said that customers who purchased single-trip or annual travel insurance policies before 8 a.m. on 11 June 2025 will be eligible to claim for non-refundable travel-related expenses. This includes pre-booked accommodation, local transportation, and activities, subject to specific policy limits and documentation.

To further assist customers, Etiqa is extending the claims submission deadline from the usual 30 days to 90 days. The company stated that this extension is intended to give affected travellers more time to adjust their plans and gather the necessary documentation.

For those cancelling trips, reimbursements will be available for eligible non-refundable bookings. Travellers who choose to continue with their journeys after 31 July 2025 may claim up to $200 for the fare difference when booking replacement flights.

Customers facing disruptions to Jetstar Asia flights between 11 and 31 July 2025 may submit claims under the Travel Delay Clause of their policy.