New CASE–LTA accreditation scheme sets standards for car-sharing operators

The scheme introduces maintenance, pricing rules, and dispute resolution.

The Consumers Association of Singapore (CASE) and the Land Transport Authority (LTA) have launched the CaseTrust–LTA Joint Accreditation Scheme for Car-Sharing Businesses (Silver), introducing requirements on vehicle maintenance, pricing transparency, and dispute resolution.

Accredited operators must service vehicles every 10,000 kilometres or every six months, whichever comes first, and maintain records to ensure vehicles are roadworthy, safe, clean, and regularly inspected, according to a press release.

Operators are required to disclose all prices and surcharges upfront, whilst membership subscriptions and renewals must follow an opt-in model. They must also avoid charging renewal fees when user accounts are suspended.

The framework sets rules on liability for late returns, repair costs, and excess payments, requiring operators to provide a collision damage waiver to limit user financial exposure in the event of an accident.

Operators must acknowledge complaints within three working days and resolve disputes within 21 working days, subject to operational considerations. Car-sharing companies can apply for accreditation through CASE’s website.

Ng Lang, Chief Executive of the Land Transport Authority, said car-sharing supports a car-lite transport model by providing alternatives to car ownership.

Melvin Yong, President of CASE, added the scheme addresses consumer concerns on vehicle defects, maintenance, pricing clarity, and dispute handling.