TERMS OF WEBSITE USE

TERMS AND CONDITIONS:

PANDORA 10% OFF TERMS AND CONDITIONS:

• Apply code “PANDORA10OFF” at checkout on celebox.com.sg.
• Promotion code is valid from 4 March 2026.
• Promotion code is not valid during festive periods (as advised by sales person).
• Promotion cannot be combined with other promotions or discounts.
• Promotion is subject to change or cancellation by Kryston F&B Pte Ltd without notice.
• In case of disputes, Kryston F&B Pte Ltd holds the final decision.

KKH EXCLUSIVE OFFERS TERMS AND CONDITIONS:

BABY FULL MONTH BOXES – 10% OFF
• Applicable for selected Baby Full Month Boxes only.
• Minimum order value of $200 (before GST and delivery) required.
• Use promo code KKHBABY10 during checkout on celebox.com.sg or mention code when ordering to sales consultant.
• Discount applies to product price only, excluding delivery charges and GST.
• Not valid for e-voucher purchases.
• Promotion code is not valid during festive periods (as advised by sales person).
• Promotion cannot be combined with other promotions or discounts.
• Subject to minimum order requirements for Baby Full Month Boxes.
• Celebox reserves the right to modify or cancel the offer at any time without notice.

BUFFET CATERING – 20% OFF
• Applicable for Baby Full Month, 100 Days, and 1st to 5th Birthday buffet catering orders only.
• Mention KKHBUFFET20 code to sales consultant while ordering.
• Discount applies to buffet catering menu priced $21.99/guest and above only, excluding dish surcharges, side orderers and GST.
• Promotion code is not valid during festive periods (as advised by sales person).
• Promotion cannot be combined with other promotions or discounts.
• Subject to minimum order requirements per Buffet Catering package.
• Celebox reserves the right to verify eligibility and request proof of child’s birthdate.
• Celebox reserves the right to modify or cancel the offer at any time without notice.

PANDORA PARTY PLATTERS – 10% OFF
• Applicable for selected Pandora Party Platters.
• Use promo code KKHPANDORA10 at checkout on celebox.com.sg or mention code when ordering to sales consultant.
• Discount applies to platter price only, excluding delivery charges and GST.
• This offer cannot be combined with other promotions or discounts.
•Celebox reserves the right to modify or cancel the offer at any time without notice.

MINI BUFFET – 10% OFF
• Applicable for Mini Buffet orders only.
• Mention code KKHMINI10 to sales consultant while ordering.
• Discount applies to per-guest price only, excluding dish surcharges, side orders and GST.
• Subject to minimum pax requirements per Mini Buffet package.
• Promotion code is not valid during festive periods (as advised by sales person).
• Promotion cannot be combined with other promotions or discounts.
• Celebox reserves the right to modify or cancel the offer at any time without notice.

CUSTOMISED CAKES – 10% OFF
• Applicable for selected Customised Cake designs only (with purchase of Baby Full Month Box).
• Baby Full Month Box must be purchased in the same order to enjoy cake discount.
• Use promo code KKHCAKE10 when ordering or mention code to sales consultant while ordering.
• Discount applies to cake price only, excluding delivery charges and GST.
• Promotion code is not valid during festive periods (as advised by sales person).
• Promotion cannot be combined with other promotions or discounts.
• Celebox reserves the right to modify or cancel the offer at any time without notice.

GENERAL TERMS (Apply to All KKH Offers):
• Valid for KKH New Mums bag recipients only.
• Offers valid until further notice.
• Delivery charges apply separately.
• All prices exclude GST unless stated otherwise.
• Celebox reserves the right to verify eligibility and request proof of KKH discharge bag receipt.
• For any queries, contact Celebox at enquiry@celebox.com.sg or +65 6235 2281.

CONFECTIONARY TERMS AND CONDITIONS:

  1. Delivery will be as per time slot chosen.
  2. A minimum order of $120 ($130.80 w/GST) before delivery charge is required for delivery.
  3. Celebox offers the following Delivery Options:
  4. A minimum of 3 days in advance is needed for all orders. Complicated & customised items will have additional lead time stated on product page.
  5. For all orders, a surcharge of $10 ($10.90 with GST) is applicable for delivery to offshore areas (Keppel, Sentosa, Jurong Island) and central areas denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23, 24; Bras Basah – 18, 19.
  6. A surcharge of $100 – $200 is applicable for delivery to venues without a direct lift landing, subject to approval.
  7. A surcharge of $100 – $200 is applicable for delivery to venues without a proper loading bay, subject to approval.
  8. Bulk or Large purchase will require 2 weeks advance order. We will only confirm delivery upon receiving payment.
  9. If there is no show/collection upon delivery, there will be no exchange or refund. Re-delivery will be charged at $20 per trip.
  10. In the event that you are not present to receive an order at the scheduled delivery date, there will be a re-delivery charge of $20 (excluding of GST) imposed, payable in cash to the driver. You are required to provide a re-delivery date within 2 days from original date, failing which, we will proceed to cancel the order and a cancellation fee of 50% of invoice amount will be charged. The balance order amount will be refunded through the same mode of payment.
  11. In the event that we are unable to confirm and/or verify any orders received through the mobile number provided to us, we reserve the right to cancel the said order.

ACCEPTANCE AND CONFIRMATION OF ORDER:

The client may place an order on the website. The process for placing an order is as follows:

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client. The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk. Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

LIMITATION OF LIABILITY:

Under no circumstances shall we, nor our affiliates, agents, suppliers, directors, employees, or other representatives be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenue, lost data, loss of or damage to property, or any other similar economic loss), whether in contract, tort, or otherwise, arising out of (i) the use, or inability to use the materials available in or on this website, or any linked website, even if we are advised of the possibility thereof, nor for any claim by a third party; (ii) the cost of procuring substitute goods or services resulting from any goods, services, data, or information purchased or obtained, or messages received or transmitted from your use of this website; (iii) any other matter relating to this website.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including attorney’s fees) arising out of your use of this website.

E-VOUCHERS:

With effect of 1 March 2021, all E-Vouchers will have an expiry of 6 months upon issue. Strictly no refund for expired & unpresented E-Vouchers. There will also be no change up to other items for expired & unpresented E-Vouchers.

COPYRIGHT:

You shall not copy, use, modify transit, distribute, reverse engineer, or in any way exploit copyrighted or proprietary materials available in or on this website, except as expressly permitted by the respective owner(s) thereof. All content included in or on this website, such as text, graphics, logos, button icons, images, audio and/or video clips, and software is the property of Celebox, and are protected by Singapore and International Copyright laws.

TRADEMARK:

All trademarks, trade dress, service marks, and trade names in or on this site are the marks of the respective owner(s). Any unauthorized use is strictly prohibited.

PRICING & PRODUCT INFORMATION:

Whilst every effort is made to fulfill orders in terms of price and description, errors may occur and we do not guarantee that the pricing, product, or promotional information provided will be accurate, current, updated, or complete. Without limiting the generality of the foregoing, you acknowledge and agree that:

  1. Product pictures on our website are provided to help you recognise the products, but due to packaging redesign and improvements, these may not reflect exactly the product you receive;
  2. Not all products, in particular, fresh produce, will correspond exactly to the photographs on website;
  3. Where the actual price of any product is dependent on its weight, we will provide a price based on average weight ranges of the product. Celebox expressly reserves the right to provide the nearest size/packaging for the product at the nearest price.
  4. Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Celebox reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
  5. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
  6. If the Customer requests a variation to the order which Celebox accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.
  7. Celebox may from time to time set credit limits for individual Customers and Celebox reserves the right to limit sales including the right to prohibit sales to re-sellers.
  8. We shall not be liable to any person for any loss, damage, or inconvenience suffered in the event that we are unable to fulfill any order for whatever reason.

CANCELLATION:

Order Cancellation Policy

Once an order is submitted, it cannot be cancelled. Due to the preparation required for each of our products, we are unable to accommodate cancellations or offer refunds once an order has been placed.

DELIVERY POLICY:

If you are not available to receive your order at the agreed-upon delivery time, our delivery team will securely leave the order at your doorstep or another safe location. Photographic evidence will be provided as confirmation of delivery.

In cases where redelivery is requested following the provision of delivery proof, such requests will be considered as placing a new order, subject to product availability and delivery charges.

PAYMENT:

We accept payment via PayNow, Singapore bank transfer and credit cards.

WE RESERVE THE RIGHT TO NOT DELIVER AND CANCEL ORDER WHEN NO PAYMENT IS MADE 48HRS BEFORE DELIVERY.

Celebox reserves the right to change the mode or method of payment for products offered online at any time by announcement through emails, and any other means of communication.

UNAVAILABILITY OF PRODUCTS:

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order. In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

REFUND:

Food products are not refundable, returnable or exchangeable once delivered. In the event of a dispute, please write in to enquiry@celebox.com.sg

E-Voucher Refund Policy

We do not offer refunds for E-Vouchers that are expired or have not been used.

CONTACT INFORMATION:

Email: enquiry@celebox.com.sg
Phone: 6235 2281
Address: 30B Quality Road #09-01, Singapore 618826

APPLICABLE LAW AND DISPUTES:

The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.