Digital performance issues cost companies $4.19m in 2019

Organisations have suffered an average of five IT outages for the past year.

Dealing with digital performance problems cost Singapore companies 20% more in 2019 at $4.19m (US$3.04m) as IT teams spent 33% of their time on it compared to 30% in 2018, according to a survey by software intelligence company Dynatrace.

Organisations have suffered an average of five IT outages where user experiences, business revenues or operations were affected in the last 12 months.

Also read: 7 in 10 businesses unprepared for cloud service outage: survey

Chief information officers (CIOs) were most concerned about the threat to the existence of their business (62%) and reputational damage (55%) as businesses in Singapore transform into software businesses and move to the cloud.

Four in five expressed that they do not have complete visibility into application performance in cloud-native architectures, and 86% were frustrated that so much time is spent setting up monitoring for different cloud environments when deploying new services.

“Every company, in every industry, is transforming into a software business... The pressure of this “run-the-business” software performing properly has significant ramifications for IT professionals,” Dynatrace wrote.

Over four out of five or 84% of CIOs felt that IT performance could become extremely difficult to manage as enterprise cloud becomes grows more complex.

Also read: Bosses struggle to recruit tech talent: survey

Majority were already using or are planning to deploy microservices (90%), containers (88%), serverless computing (88%), PaaS (88%), SaaS (9%), IaaS (94%) and private cloud (96%) in the next 12 months, and the average mobile or web application transaction in Singapore crosses 38 different technology systems or components.

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