NTUC Income provides members with personal accident response team

Now NTUC’s Orange Force is available 24/7 to assist you if you ever get caught in an accident.

The National Trades Union Congress Income’s Orange Force Accident Response Team is composed of riders who undergo three months of training which include defensive riding, customer engagement courses, first aid, conflict management techniques and insurance knowledge.

NTUC Income noted that in line with their mission of assisting policyholders who are often in a state of stress and anxiety after an accident, Orange Force Riders will arrive at accident scenes to render help anytime and anywhere on the island. “They will advise our policyholders, ensure their safety at the scene, assist in removing their vehicles if necessary, arrange alternative transportation and ensure that their interests are fully protected,” it added.

According to NTUC Income’s media release, the Orange Force initiative was a $4 million investment. The launch of this service came after the insurer registered a major turnaround in underwriting results in 2010. In an effort to reward customers, NTUC Income made a $50 rebate to about 100,000 private car owners who renewed their policies in 2011. This will result in a total payout of about $5 million.

The patrolling Orange Force will be complemented by a 12-member unit operating at its nerve centre at NTUC Income’s Tampines Point. The centre can be reached by dialling the hotline number 6789 5000.

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