StarHub tops Singapore’s fixed broadband reliability and quality in Q2

The telco also led in upload speed and video experience.

StarHub led Singapore’s fixed broadband market in reliability, consistent quality, upload speed and video experience in the second quarter, according to an Opensignal report.

The telco scored 754 out of 1,000 for reliability, ahead of MyRepublic at 715 and Singtel at 702.

It also recorded an 86% score for consistent quality, a measure based on whether users’ connections meet performance thresholds for activities including high-definition video, video calls, and gaming.

For upload speeds, StarHub averaged 111 megabits per second (Mbps), ahead of SIMBA at 99.2 Mbps and MyRepublic at 94.8 Mbps.

It posted the highest video experience score at 76.4 out of 100, followed by Singtel at 75.9 and MyRepublic at 75.5.

Meanwhile, Singtel recorded the fastest average download speed at 248 Mbps, 2.4% higher than StarHub’s 242.1 Mbps. MyRepublic ranked third at 214.9 Mbps, followed by SIMBA at 205 Mbps.

The report covers data collected from 1 April to 29 June across six fixed broadband providers — M1, MyRepublic, SIMBA, Singtel, StarHub, and ViewQwest.

Opensignal cited TeleGeography data showing that fibre accounts for 99.8% of fixed broadband connections in Singapore, with fixed broadband penetration at around 108% of households.

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