Human Resource
The Skills Behind Effective HR Teams
Explore the capabilities that can help you stay effective as responsibilities, tools and ways of working evolve.
People & Relationship Management
Guide managers and employees through change, motivate teams and keep working relationships productive.
Conflict & Difficult Conversations
Recognise tension early, understand each side and work towards resolutions that people can accept.
AI for HR Operations
Use AI to draft policies, job descriptions and onboarding materials, and automate routine requests with a person reviewing the result.
Practical Courses to Take Your Skills Further
From handling people issues to taking admin off your plate, explore courses that support the work HR teams handle every day.
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COURSE GUIDANCE
Not Sure Where to Start?
Start with the part of your work that slows you down most. Tell us what you are handling now, and we will help you compare the most relevant courses.
What Could Change in Your Day-to-Day Work
The right course should make a difference beyond the classroom. Depending on where you begin, here is how the learning could show up in your work.
Explore Related Roles
FAQs
Can AI be used fairly in recruitment?
AI can help draft job descriptions, summarise applications and schedule interviews, but hiring decisions should stay with people. The courses cover reviewing AI output and responsible AI adoption, so you know where a person needs to stay involved in the process.
How can these courses help with sensitive employee conversations?
Conflict Management focuses on recognising disagreements early and resolving them constructively, while Workplace Communication covers active listening and adapting your message. Together, they help you approach difficult conversations with more structure and less guesswork.
Can I use employee data with AI tools?
Only within your organisation’s data policies and the tools it has approved. Personal data needs careful handling, and the courses cover reviewing AI output and adopting AI responsibly, so you know what to check before sharing any information.
Do I need to be good with technology to take these courses?
No. The courses are designed for non-technical professionals and no coding is needed. If you are comfortable with email and everyday office software, you already have what you need to start.
Are funding options available?
Funding support may be available to eligible individuals and organisations. Eligibility, claimable amounts and validity periods vary by course and learner profile. The Claude Cowork and ChatGPT Work bootcamps are not eligible for course funding. Refer to the latest course page or speak with OOm Institute before making a decision based on funding.
Will I receive a certificate?
Applicable WSQ courses may award a WSQ Statement of Attainment and an OOm Institute certificate when attendance, assessment and other course requirements are met. You can also earn the Professional Certificate in Workplace Effectiveness or the Practitioner Certificate in Generative AI.
