Privacy Policy

Effective Date: September 20, 2021
Last Updated: August 17, 2026

We at The Red Bit Limited Liability Partnership, doing business as Sofia Wellness (“Sofia Wellness,” “we,” “us,” or “our”), are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at hello@sofia.com.sg.

This privacy notice describes how we might use your information if you visit our website (https://glutenfreepleasure.com/__proxy_domain/www.sofia.com.sg) or otherwise engage with us in ways not covered by a direct client relationship — including general enquiries, newsletter sign-ups, or marketing and events.

If you are a prospective or current client engaging with us about counselling or psychotherapy services, our separate Data Protection Notice explains how we collect, use, and protect your personal data as part of your care.

The purpose of this privacy notice is to explain, as clearly as possible, what information we collect on our website, how we use it, and what rights you have in relation to it.

1. What Information We Collect

a. Personal information you disclose to us
We collect personal information that you voluntarily provide when you express general interest in Sofia Wellness, subscribe to our newsletter, participate in activities on the website, or otherwise contact us for reasons unrelated to an existing or prospective counselling engagement. This may include your name, phone number, email address, age, and gender.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.

b. Information automatically collected
Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website. This information is used to maintain the security and operation of our website, and for internal analytics and reporting.

This includes:

  • Log and Usage Data — service-related, diagnostic, and performance information our servers automatically collect, including your activity on the website (dates/times, pages viewed, searches, features used) and device event information.
  • Device Data — information about the computer, phone, or tablet you use to access the website, such as IP address, device identifiers, browser type, and operating system.
  • Location Data — approximate location based on your IP address or device settings; you can opt out by disabling your device’s location setting, though this may limit some website features.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To send administrative information. We may send you information about Sofia Wellness or changes to our terms and policies.
  • To protect our website. We use your information as part of our efforts to keep the website safe and secure, including fraud monitoring and prevention.
  • To enforce our terms and comply with legal obligations, or in connection with legal requests.
  • To respond to general enquiries. We use your information to respond to enquiries about Sofia Wellness that aren’t related to an existing or prospective counselling engagement (for example, media, partnership, or employment enquiries).
  • To send marketing and promotional communications, if you’ve opted in — you can unsubscribe at any time.
  • For website analytics. We may use aggregated and anonymised data to understand usage trends and improve the website. We will not use identifiable personal information for this without your consent.

3. Who We Share Your Information With

We may process or share your data based on: your consent; our legitimate business interests; performance of a contract with you; compliance with legal obligations; or to protect vital interests (for example, preventing fraud or responding to safety threats).

We may share information with:

  • Vendors and service providers who perform services on our behalf (for example, hosting, email delivery, or analytics), under confidentiality obligations.
  • Google Maps Platform APIs, where relevant to website functionality — see Google’s Privacy Policy.
  • Relevant authorities, where required by law.

We do not sell, rent, or trade your information with third parties for their own promotional purposes.

4. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, as set out in our Cookie Notice.

5. How Long We Keep Your Information

We keep website and general enquiry information only as long as necessary for the purposes set out in this notice, and no purpose described here requires keeping it longer than 2 years, unless a longer period is required by law.

This 2-year limit applies only to website and general-enquiry data covered by this policy. If you are a client, your clinical and billing records are retained under separate, longer periods described in our Data Protection Notice, reflecting professional record-keeping requirements for counselling services.

6. How We Keep Your Information Safe

We have implemented technical and organisational security measures designed to protect the information we process through this website. No method of transmission over the internet is completely secure, so while we cannot guarantee absolute security, we continually review and improve our safeguards.

7. Managing Your Cookie Preferences

Most browsers accept cookies by default; you can set your browser to remove or reject cookies, though this may affect some website features. To opt out of interest-based advertising, visit http://www.aboutads.info/choices/.

8. Do Not Track

We do not currently respond to Do Not Track browser signals, as no uniform technical standard has been finalised. If one is adopted that we must follow, we will update this notice accordingly.

9. Changes and Updates

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible. We encourage you to review this notice periodically.

10. How to Contact Us

If you have questions or comments about this notice, please contact our Data Protection Officer, Sophia Goh, by email at hello@sofia.com.sg.